Welcome to JKS Mystery Shopping. We are dedicated to helping you improve your level of customer service, increase your employee’s performance, identify your companies training needs and motivate employees to help you increase profits.

Whether you are a new start up, a well established company looking to expand your services, a franchisor or franchisee we are here to help you.

We provide flexible mystery shopping services across the commercial, public and voluntary sectors throughout the UK and Europe.

JKS are highly experienced and professional, yet friendly and approachable. We have a skilled team of consultants, allocators, recruiters, project managers, data analysts and over 10,000 mystery surveyors, along with a fantastic online reporting system that means no more paper based reports. Great for you and the environment!

By engaging your front line staff in every day service situations we will tell you exactly what happens to customers who contact you, what they really feel about the service you offer and what improvements can be made.

This is complimented with a wide range of tailor made training packages, giving you the opportunity to build an effective training and development programme, relevant to the needs of your business.

Please browse our site and contact us with any questions you may have. We are always happy to help.