Tel: 01509 561399

Our Approach

Known for being highly professional yet friendly and approachable we understand that our services need to be flexible to meet the different needs of all of our clients.

We use mystery shopping and customer satisfaction research to help you develop and train staff  and give you support and advice showing you how to encourage staff to buy in to the whole process.

If you are new to mystery shopping we will show you how to develop your questionnaire, write shoppers briefs and make sure your project monitors what is important to your organisation.

We take a pride in our work and want to build a lasting relationship with our clients.  Our surveys are all individually quality checked all telephone recordings are listened to for accuracy and we use leading online reporting systems .

Taking a genuine interest in your company we will help to drive your business forward.