Welcome to the new JKS Mystery shopping website and “TIC direct” which is dedicated to our TIC clients.
We hope you will find this site easy to use and we are pleased to advise you that JKS Mystery Shopping will be conducting the ‘TIC Direct mystery shopping package, which is now in it’s third year.
This year all the surveys carried out by us will be available to view online, together with a performance table of all sites which register for this survey.
Click here for full details of what is included in this years package and once you have read the information and decided to take part, simply fill in the online form here and forward it to us before the closing date.
All surveys will take place between April–June 2007 and reports will be available at the beginning of July 2007 before the National TIC Surveys in August.
Alternatively if you would prefer a bespoke package of Mystery shopping surveys, fill in the Contact Us form and JKS will be happy to quote you a price.
The Demand for Mystery Shopping is now greater than ever. With higher customer expectations and increased competition, delivering excellent customer service really does make a difference. Companies eager to improve their customer interface use the service of a "MYSTERY SHOPPER"
Tourist Information Centres and other tourism sectors throughout the UK are discovering its true benefits.
Your ‘2007 Survey’ by JKS Mystery shopping will include the following
• A face to face survey
• An email enquiry
• A written enquiry
• Telephone enquiry
• Web site survey
• A brief survey of the TIC entrance and accessibility for disabled persons
Each survey comes with a comprehensive surveyor report and recommendations.
Where you have previously had a mystery shop by JKS there will be a comparison against your last survey.
Trained Mystery Shoppers will ask relevant questions, monitoring the efficiency and effectiveness of your response and level of customer care offered.
Comments will also be made concerning
Signage/signposting
Exterior/Interior Image
Layout of TIC
Staff Presentation
Level of Product knowledge
Standard of Customer Care and service
Reporting will include constructive comments where necessary on how service improvements could be made, all for an inclusive price of just £199.00
If you would like to include your TIC for 2007 please complete the application form and return it to us by 16th April 2007.
Bespoke Package Surveys
Apart from the TIC direct offer, JKS Mystery shopping are also able to undertake bespoke mystery shops and can quote for any combination of survey programme for your location. All surveys and scenarios are pre agreed with you and are all individual surveys. In order to give you an idea of the costs involved, the following is a break down of prices for individual surveys with basic reports.
More detailed reports can be offered if required.
• Face to face surveys with basic reports start from £110.00
• E-mail surveys with basic reports start from £38.50
• Postal surveys with basic reports start from £38.50
• Telephone surveys with basic reports start from £38.50
• Web site surveys with basic report start from £38.50
For instance
2 face to face calls + 2 telephone calls + 2 email surveys + 2 postal surveys
together with reports for each survey would cost £451.00
For more information or a free quotation go to the Contact Us page and fill in the form.
Testimonial
Penny Russell, Tourism Development Officer, Dudley MBC said
“I have engaged JKS Training & Surveys on two occasions to undertake Mystery Shopper Exercises on our Visitor Information Centre and our new Council Customer Contact Centre with regard to tourism enquiries. With our Local Authority placing such a high emphasis on access to Council services, the bespoke surveys undertaken by Jo and Barry have been invaluable for highlighting our strengths and enabling us to work on our weaknesses, thus improving our service to our customers.”
