Tel: 01509 561399

Food and Beverage Mystery Shopping

JKS offer a unique system of mystery shopping, customer feedback and innovative and creative training to the Hospitality and Leisure Sector, helping you to deliver service excellence at every opportunity in the most cost effective way. Our mystery shopping programmes will look at key customer contacts or ‘moments of truth’ that influence whether your customers will use your services, return and recommend to others. 

Food and Beverage Mystery Shopping

Whether you are a newly opened coffee bar or an established chain of restaurants we can help you devise a suitable mystery shopping campaign. 
 
We will first of all meet with you to discuss your exact requirements and find out exactly what you wish to monitor.
 
food mystery shoppingWe will then devise a suitable questionnaire for your organisation.  Each questionnaire is bespoke so you can be guaranteed to have something that is totally appropriate to your needs. Scoring and weighting will be added so you can focus on what is important to you. 
 
A schedule of visits will be agreed and could be weekly, monthly or quarterly.  We will prepare everything for you including shoppers briefs and agree a shopper spend if appropriate.
 
Reports willl be available to you using our 24/7 online reporting system, providing you with a comprehensive suite of reports.
 
Our mystery shoppers dine at Coffee Shops, Sandwich Bars, and Delis.  At Fast Food Outlets, Service Stations, Fine Dining Restaurants, Hotels and Spas, Membership Clubs,  Theatres, Cinemas, Sports Venues and Events, Visitor Attractions, Food Exhibitions, Farmers Markets, Farm Retailers, Pubs and Clubs, and Smoothie Bars. 
 
We can also make mystery telephone calls, video surveys and access your website to make enquiries and reservations.

Customer Feedback

Our Customer Feedback Cards and Online Feedback Questionnaires can capture the thoughts of your 'Real' customers.

We can help you to devise a suitable branded questionnaire and feed the results into our online analysis tool.  Questionnaires can be available as cards for your customers to provide feedback or via your own website. You can offer incentives to customers to complete them such as prize draws, vouchers or free meals.

The feedback will quickly give you an idea of how you are performing and results can be compared against your mystery shopping surveys.

Training

Our Forum Theatre training uses actors and is an entertaining and highly effective training methodology.  Our actors use evidence gathered from your mystery shopping results and engage your staff in innovative training and workshops.  Helping to embed the importance of first class customer service.
 
We will be happy to discuss your requirements further and put together a plan which suits your needs.

Contact 

JKS are a reputable mystery shopping company who have been trading since 1999. If you would like to learn how JKS can help your company provide value for money services, and increase customer satisfaction.
 
Then please call us now on 01509 561399 for a free no obligation quote or click for more details of our mystery shopping services.