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Mystery Shopping Services

Mystery Shopping is a performance evaluation process and a valuable tool highlighting interaction between staff and customers.

In a highly competitive industry where the level of service you provide really does count, more and more commercial, public and voluntary sector organisations are discovering the true benefits of using a mystery shopper. You may spend vast amounts of money on advertising and marketing your business, but what happens when those customers make contact with your staff? 

You may wish to monitor your staff product knowledge, the availability of goods and services, compliance to your standards and procedures, or to congratulate your staffs’ behaviour and passion. 

JKS can offer a customized mystery shopping service, tailored to your exact needs and flexible to meet all budgets. 
We use an industry leading reporting system, allowing you to access results online 24/7, we have a dedicated team of allocators, data analysts and experienced shoppers, along with a professional team of industry consultants and trainers. 

In fact, we have the complete mystery shopping service! 

Services

Face to Face Mystery Shopping

A visit is made to your outlet by one of our experienced surveyors, posing as a ‘real customer’.  Using agreed scenarios, they will record the actions taken by your staff on a tailor made online questionnaire. 

Telephone Mystery Shopping

Many potential customers will have their first dealings with your business over the phone.  Are your staff creating that all important good first impression are they polite and knowledgeable about the services and goods that you offer? Our telephone call surveys provide you with a comprehensive report and digital recording of each call.

Online Mystery Shopping

Within an ever-changing world of technology, increasing numbers of your customers will be contacting you by email or via the internet. This form of evaluation allows us to access response times and quality of response to emails, along with whether your website is informative and user friendly. 

Postal Mystery Shopping

Many customers will approach your business by telephone, Internet or email, resulting in information and products being posted.  We can monitor the speed and quality of this response from request to receipt.

Video Mystery Shopping

A visit is made to your outlet by one of our experienced video surveyors.  They use the latest recording techniques and film your staff in everyday situations.  The information gathered can be presented to you in CD/DVD format along with a compilation CD/DVD made for you to present at manager’s meetings.  This form of survey is an excellent coaching and training tool.   

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