Mystery Shopping Services
Mystery Shopping is a
performance evaluation process and a valuable tool highlighting interaction
between staff and customers.
In a highly competitive industry where the level of service you provide really
does count, more and more commercial, public and voluntary sector organisations
are discovering the true benefits of using a mystery shopper. You may spend
vast amounts of money on advertising and marketing your business, but what
happens when those customers make contact with your staff?
You may wish to monitor your staff product knowledge, the availability of goods
and services, compliance to your standards and procedures, or to congratulate
your staffs’ behaviour and passion.
JKS can offer a customized mystery shopping service, tailored to your exact
needs and flexible to meet all budgets.
We use an industry leading reporting system, allowing you to access results
online 24/7, we have a dedicated team of allocators, data analysts and
experienced shoppers, along with a professional team of industry consultants
and trainers.
In fact, we have the complete mystery shopping service!
Services
Face to Face Mystery
Shopping
A visit is made to your outlet by one of our experienced
surveyors, posing as a ‘real customer’. Using agreed scenarios, they will
record the actions taken by your staff on a tailor made online
questionnaire.
Telephone Mystery
Shopping
Many potential customers will have their first dealings with your business over
the phone. Are your staff creating that all important good first
impression are they polite and knowledgeable about the services and goods that
you offer? Our telephone call surveys provide you with a comprehensive report
and digital recording of each call.
Online Mystery
Shopping
Within an ever-changing world of technology, increasing
numbers of your customers will be contacting you by email or via the internet.
This form of evaluation allows us to access response times and quality of
response to emails, along with whether your website is informative and user
friendly.
Postal Mystery
Shopping
Many customers will approach your business by telephone,
Internet or email, resulting in information and products being posted. We
can monitor the speed and quality of this response from request to receipt.
Video Mystery
Shopping
A visit is made to your outlet by one of our experienced
video surveyors. They use the latest recording techniques and film your
staff in everyday situations. The information gathered can be presented
to you in CD/DVD format along with a compilation CD/DVD made for you to present
at manager’s meetings. This form of survey is an excellent coaching and
training tool.
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