Education Mystery Shopping
JKS offer a unique system of mystery shopping and innovative and
creative training to Universities and the Education sector. Helping to
deliver service excellence at every opportunity in the most cost
effective way.
Mystery Shopping
Our mystery shopping programmes will look at
key customer contacts or ‘moments of truth’ that influences whether your
customers will use your services, return and recommend to others. Our
clients include Colleges, Universities, Sector Skills Councils and Examination Boards. We can even mystery shop your competitors!
Whether you are a University or an online training provider we can help you devise a suitable mystery shopping campaign.
- We will first of all meet with you to discuss your exact requirements and find out exactly what you wish to monitor.
- We
will then devise a suitable questionnaire for your organisation. Each
questionnaire is bespoke so you can be guaranteed to have something that
is totally appropriate to your needs. Scoring and weighting will be
added so you can focus on what is important to you.
- A schedule
of visits will be agreed and could be weekly, monthly or quarterly. We
will prepare everything for you including shoppers briefs and agree a
shopper spend if appropriate.
- Reports will be available to you using our 24/7 online reporting system, providing you with a comprehensive suite of reports.
We can also make mystery telephone calls, video surveys and access your website to make enquiries .
We will be happy to discuss your requirements further and put together a plan which suits your needs.
Contact
JKS
are a reputable mystery shopping company who have been trading since
1999.
If you would like to learn how JKS can help your company provide
value for money services and increase customer satisfaction, then
please call us now on 01509 767281 or complete the form below for a free no obligation quote.
Get a Quote Now
