Mystery Shopping

Why choose us ?

Welcome to JKS Mystery Shopping. We are dedicated to help you improve your level of customer service, increase your employee’s performance, identify your companies training needs and motivate employees to help you increase profits.

Whether you are a new start up, a well established company looking to expand your services, a franchisor or franchisee we are here to help you.

We provide high quality, flexible, mystery shopping and customer satisfaction research services and innovative training across the commercial, public and voluntary sectors throughout the UK and Europe. Our services include bespoke or off the shelf packages.

Our clients are as diverse as our services including and include ‘High End Retailers on Bond Street’, Banks, Furniture Stores, Health Care Providers, Health Resorts, Home Builders, Builders Merchants, Housing Associations, Local Government, Restaurants, Retailers, Education Providers and Advisors, Fuel Merchants, Online Retailers, Charities and many more…

By engaging your front line staff in every day service situations we will tell you exactly what happens to customers who contact you, what they really feel about the service you offer and what improvements can be made. We can conduct face to face, video, telephone, and internet surveys and our leading edge online reporting system is built to meet your exacting requirements.

This is complimented with a wide range of tailor made training packages, giving you the opportunity to build an effective training and development programme, relevant to the needs of your business.

JKS are highly experienced and professional, yet friendly and approachable. We have a skilled team of consultants, allocators, recruiters, project managers, data analysts and over 12,000 mystery surveyors throughout the UK. Our shoppers represent a wide range of customer profiles and demographics across all sectors.

Please browse our site and contact us with any questions you may have. We are always happy to help.