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Mystery Shopping Services

Mystery Shopping is a performance evaluation process and a valuable tool highlighting interaction between staff and customers.

In a highly competitive industry where the level of service you provide really does count, more and more commercial, public and voluntary sector organisations are discovering the true benefits of using a mystery shopper. You may spend vast amounts of money on advertising and marketing your business, but what happens when those customers make contact with your staff? 

You may wish to monitor your staff product knowledge, the availability of goods and services, compliance to your standards and procedures, or to congratulate your staffs’ behaviour and passion. 

JKS can offer a customised mystery shopping service, tailored to your exact needs and flexible to meet all budgets.

We offer:

  • Competitor Insight Research
  • Customer Satisfaction Research and Surveys
  • Email Mystery Shopping
  • Face to Face - In Person Mystery Shopping
  • Online Mystery Shopping
  • Product Placement and Merchandising
  • Social Media Mystery Shopping
  • Video Mystery Shopping
  • Telephone Mystery Shopping
  • Vox Pox - Voice of the Customer Videos
We use an industry leading reporting system, allowing you to access results online 24/7, we have a dedicated team of allocators, data analysts and experienced shoppers, along with a professional team of industry consultants and trainers. 

In fact, we have the complete mystery shopping service!

For further information, call us on 07447 942887 or complete the form below.

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