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Join Our Mystery Shopping Team

What Do Mystery Shoppers Do?

Our Mystery Shoppers, also known as secret shoppers, play a crucial role in helping businesses evaluate and improve their customer service and overall operational performance.

Here at JKS we have a wide range of clients not just retail stores. For instance, you may be surveying a supermarket demonstrator, a new home sales office, a charity fundraiser, a local authority, a care home, a child’s nursery, a car show room, music venue.

Assignments can involve in person visits, phone calls, emails, chats, and online surveys.  

Your role is to give accurate feedback of your experience, which can then be used to train staff and develop a business.  It is about congratulating a business and staff when they perform well and helping them to understand where improvements could be made.

Your role as a mystery shopper is to:
  •  provide unbiased insights into how customers are treated;
  •  to identify areas where staff training may be needed;
  •  highlight any operational issues that can be addressed to improve efficiency and ensure employees adhere to company policies and legal requirements.

Who can become a Mystery Shopper?

Mystery Shoppers are based throughout the UK. They can be students, retirees, stay at home parents, full time workers - in fact anyone seeking an extra income.  Mystery shopping can be fitted around your life commitments. If you meet our basic requirements and have the necessary skills, you can potentially become a mystery shopper.
 
There are several essential skills and traits that we always look for in a mystery shopper.
 
Reliability: Being dependable and punctual is crucial.  Our shoppers must complete assignments within given timeframes and follow instructions precisely.

Attention to detail: Our shoppers must have excellent observational skills and report back on all the details we require. We provide a shopper brief and report questionnaire.  It is essential that these are studied before you undertake your survey.

Communication Skills: Both written and verbal communication skills are important for interacting with staff and documenting the experience. Clear and concise reporting is essential. Shoppers must be able to articulate their experiences and observations effectively in a written report.  They must have a high standard of written English and be able to write detailed comments.

Objectivity: Maintaining an unbiased perspective is important. Shoppers should report their experiences accurately without letting personal opinions colour their assessments.

Good Memory: Remembering details from the shopping experience, such as names, interactions, and specific observations, is critical.

Tech-Savvy: Familiarity with basic technology, such as using smartphones for recording, taking photos, and accessing our online reporting portal.

Discretion: The ability to perform tasks without drawing attention or revealing the mystery shopping purpose.

Flexibility: Being able to adapt to different scenarios and requirements, as assignments can vary widely in nature and complexity.

How do I join the JKS Team?

Complete our registration form.

Once your application is approved you will be able to view our current opportunities and find your first mystery shopping assignment with JKS. Good Luck!