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Face to Face Mystery Shopping

In person, or face-to-face mystery shopping is a method used to evaluate the quality of customer service and overall experience in a physical store or business location.  Mystery shoppers visit your business posing as regular customers, interacting with staff and experiencing the service first hand.  This approach provides detailed insights into various aspects of the customer journey, from the initial greeting to the final transaction.

Custom scenarios are created to reflect typical customer interactions. These scenarios guide the mystery shoppers on what to look for and observe during their visit.

After the visit, shoppers complete detailed reports which you can access via our secure online portal. The online reporting provides you with actionable insights and recommendations for improvement.

In-person mystery shopping helps businesses understand and improve their face-to-face customer interactions, ensuring a consistent and high-quality customer experience.

For more information to see how Face to Face Mystery Shopping can improve service quality and help you to maintain a competitive edge, call us on 07447 942887 for a chat, or complete the form below for a no obligation quote.  We look forward to hearing from you!

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