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Online Mystery Shopping

Online or website mystery shopping is a method used to evaluate the customer experience on your business’s website. Mystery shoppers interact with your online platform, navigating through the website, assessing the ease of navigation, product information, testing enquiry and contact forms, making purchases, and utilising customer support services to assess various aspects of the online experience.

After completing their evaluations, shoppers provide detailed reports which can be accessed via our secure online portal.  You will see screenshots, chat transcripts and email contacts throughout the customer journey.  Reports will give you actionable insights into the performance and user-friendliness of your website. You will discover and address usability issues that could hinder customer satisfaction and conversion rate.

Online mystery shopping helps businesses ensure that their websites offer a seamless, user-friendly, and enjoyable experience, ultimately leading to higher customer satisfaction and retention.

For more information to see how Online Mystery Shopping can improve service quality and help you to maintain a competitive edge, call us on 07447 942887 for a chat, or complete the form below for a no obligation quote.  We look forward to hearing from you!

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