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Social Media Mystery Shopping

Social Media Mystery Shopping is a method used to evaluate and improve a company’s customer service and engagement on social media platforms. This approach involves mystery shoppers interacting with your social media channels, such as Facebook, Twitter, Instagram and others to assess the quality and effectiveness of your online customer interactions.

Mystery shoppers engage with your social media channels, post comments, send messages, or tweet your business, evaluating response times, quality of replies and overall engagement.

The process will help you understand how you handle customer interactions in real time. identify strengths and weaknesses in your social media campaigns and discover areas where additional staff training may be needed to enhance engagement.

For more information to see how Social Media Mystery Shopping can improve service quality and help you to maintain a competitive edge, call us on 07447 942887 for a chat, or complete the form below for a no obligation quote.  We look forward to hearing from you!

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