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Video Mystery Shopping

What is Video Mystery Shopping?

Video Mystery Shopping is a powerful tool used to evaluate customer service and overall customer experiences through covert video recordings.  Video mystery shopping uses hidden cameras to capture real-time interactions between customers and staff, providing businesses with authentic and detailed feedback.

Videos can be used to train staff, highlighting real examples of service strengths and areas for improvement.

Videos are viewable via our secure online reporting platform and have a dedicated ‘media storage area’ where they can be viewed alongside any requested checklists and written report.

For more information to see how video mystery shopping can improve service quality and help you to maintain a competitive edge, call us on 07447 942887 for a chat, or complete the form below for a no obligation quote.  We look forward to hearing from you!

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