Tel: 01509 561399

Education Mystery Shopping

JKS offer a unique system of mystery shopping and innovative and creative training to Universities and the Education sector. Helping to deliver service excellence at every opportunity in the most cost effective way.

Mystery Shopping


Our mystery shopping programmes will look at key customer contacts or ‘moments of truth’ that influences whether your customers will use your services, return and recommend to others. Our clients include Colleges,Universities, Sector Skills Councils and  Examination Boards . We can even mystery shop your competitors! 

Whether you are a University or an online training provider we can help you devise a suitable mystery shopping campaign. 
 
We will first of all meet with you to discuss your exact requirements and find out exactly what you wish to monitor.
 
We will then devise a suitable questionnaire for your organisation.  Each questionnaire is bespoke so you can be guaranteed to have something that is totally appropriate to your needs. Scoring and weighting will be added so you can focus on what is important to you. 
 
A schedule of visits will be agreed and could be weekly, monthly or quarterly.  We will prepare everything for you including shoppers briefs and agree a shopper spend if appropriate.
 
Reports willl be available to you using our 24/7 online reporting system, providing you with a comprehensive suite of reports.

We can also make mystery telephone calls, video surveys and access your website to make enquiries .

Training

 
Our Forum Theatre training uses actors and is an entertaining and highly effective training methodology.  Our actors use evidence gathered from your mystery shopping results and engage your staff in innovative training and workshops.  Helping to embed the importance of first class customer service.
 
We will be happy to discuss your requirements further and put together a plan which suits your needs.
 

Contact

 
JKS are a reputable   mystery shopping company   who have been trading since 1999.
If you would like to learn how JKS can help your company provide value for money services, and increase customer satisfaction.
 
Then please call us now on 01509 561399 for a free no obligation quote or click for more details of our mystery shopping services.