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Restaurant Food and Beverage Mystery Shopping

JKS offer a mystery shopping service restaurants and all manner of food and drink outlets. We help to deliver service excellence at every opportunity in the most cost effective way. Our mystery shopping programmes will look at key customer contacts or ‘moments of truth’ that influence whether your customers will use your services, return and recommend to others. 

Restaurant - Food and Drink Mystery Shopping

Whether you are a newly opened coffee bar or an established chain of restaurants we can help you devise a suitable mystery shopping campaign. 
We will first of all meet with you to discuss your exact requirements and find out exactly what you wish to monitor.
We will then devise a suitable questionnaire for your organisation.  Each questionnaire is bespoke so you can be guaranteed to have something that is totally appropriate to your needs. Scoring and weighting will be added so you can focus on what is important to you. 
A schedule of visits will be agreed and could be weekly, monthly or quarterly.  We will prepare everything for you including shoppers briefs and agree a shopper spend if appropriate.
Reports will be available to you using our 24/7 online reporting system, providing you with a comprehensive suite of reports.
Our mystery shoppers dine at Coffee Shops, Sandwich Bars, and Delis.  At Fast Food Outlets, Service Stations, Fine Dining Restaurants, Hotels and Spas, Membership Clubs,  Theatres, Cinemas, Sports Venues and Events, Visitor Attractions, Food Exhibitions, Farmers Markets, Farm Retailers, Pubs and Clubs, and Smoothie Bars. 
We can also make mystery telephone calls, video surveys and access your website to make enquiries and reservations.


JKS are a reputable mystery shopping company who have been trading since 1999. If you would like to learn how JKS can help your company provide value for money services, and increase customer satisfaction, 
please call us now on 07447 942887 or complete the form below for a free no obligation quote.

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