Tel: 01509 561399

Housing Mystery Shopping

 

JKS offer a unique system of mystery shopping using JKS shoppers or residents and tenants. We also deliver innovative and creative training to the Housing Sector, helping you to deliver service excellence at every opportunity in the most cost effective way.

 

Housing  Mystery Shopping

Our mystery shopping programmes will look at key customer contacts or ‘moments of truth’ that influences whether your customers will use your services, return and recommend to others.

 

Housing Association Mystery ShoppingOur clients in this sector include the Chartered Institute of Housing, housing associations, local authorities, ALMO’s, tenants, residents, and landlords. Our mystery shopping and training services help the social housing sector meet the needs of the new TSA Standard of Tenant Involvement and Empowerment.

 

We also conduct mystery shopping and training for the private housing sector, including prestigious home builders, and builders merchants.

 

Whether you want to use our highly experienced shoppers or your own tenants we can help you devise a suitable mystery shopping campaign. 

 

We will first of all meet with you to discuss your exact requirements and find out exactly what you wish to monitor.

 

We will then devise a suitable questionnaire for your organisation. Each questionnaire is bespoke so you can be guaranteed to have something that is totally appropriate to your needs. Scoring and weighting will be added so you can focus on what is important to you. 

 

A schedule of visits will be agreed and could be weekly, monthly or quarterly.  We will prepare everything for you including shoppers briefs and agree a shopper spend if appropriate.

 

Reports willl be available to you using our 24/7 online reporting system, providing you with a comprehensive suite of reports.

 

We can also make mystery telephone calls, video surveys and access your website to make enquiries

 

Customer Feedback

Our Customer Feedback Cards and Online Feedback Questionnaires can capture the thoughts of your 'Real' customers.

We can help you to devise a suitable branded questionnaire and feed the results into our online analysis tool.  Questionnaires can be available as cards for your customers to provide feedback or via your own website. 

 

The feedback will quickly give you an idea of how you are performing and results can be compared against your mystery shopping surveys.

 

Training

 

As well as the standard mystery shopping services, JKS  specialise in tenant led mystery shopping and can help you.

  • Develop a tenant led mystery shopping project
  • Train tenants in the key skills that make an excellent shopper
  • Analyse your findings and deliver summary reporting
  • Write scenarios and briefs
  • Provide on going support to your mystery shopping tenants 

Our Forum Theatre training uses actors and is an entertaining and highly effective training methodology.  Our actors use evidence gathered from your mystery shopping results and engage your staff in innovative training and workshops.  Helping to embed the importance of first class customer service.

 

 

We will be happy to discuss your requirements further and put together a plan which suits your needs.

 

Contact

 

JKS are a reputable mystery shopping company who have been trading since 1999.

If you would like to learn how JKS can help  your Housing Organisation  provide value for money services, and increase customer satisfaction.

 

Then please call us now on 01509 561399 for a free no obligation quote or click for more details of our mystery shopping services.