At JKS Mystery Shopping, we understand the importance of timely and
accurate insights to improve your customer experience. That's why we
teamed up with ‘Shopmetrics’ to offer a state-of-the-art online
reporting portal designed to streamline your data.
User-Friendly Interface - allows you to navigate through our
intuitive portal with ease, accessing detailed reports, summaries, and
analytics without any hassle. The interface is clear to follow and at
each stage, the reports and end results can be downloaded in a variety
of formats or emailed to your organisation’s key users.
Comprehensive Data Analysis
- helping you to drill down into specific areas of performance,
identify strengths, and uncover opportunities for improvement. Colour
coding enables you to identify strengths and weak spots immediately.
Customizable Reports
- your reports will be tailored to focus on the metrics that matter
most to your business, ensuring that you receive actionable insights
relevant to your goals. There is a full series of reporting options
which give specific information from an overall summary of the whole
survey to individual sections and enable “drill downs” right down to
analysis of question-by-question results. Each analysis gives a clear
indication of where your locations lost points, so they can improve, and
where it is strong!!
Secure and Confidential - your data is secure. We prioritise privacy and ensure that all information is stored and transmitted securely.
Users are only able to view what you need them to see, by regions or areas and other various options.
- Dashboard Overview: A quick snapshot of your project's performance metrics.
- User Hierarchy: Ensures that your organisation users can be set to only view surveys for the regions or areas they hold responsibility for.
- Detailed Reports: In-depth analysis of each mystery shopping visit, complete with shopper comments and scores.
- Trend Analysis: Track performance over time to spot patterns and improvements.
- Real-Time Notifications: Stay updated with instant alerts on critical findings or issues.
- Multi-Location Comparison: Compare performance across different locations to identify high and low performers.
For more information or to schedule a demo,
contact us at JKS Mystery Shopping and see how Shopmetrics can revolutionize your approach to customer satisfaction.
